Omnitrace Complaints and Reviews

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Main address: 200 Congress Park Drive Suite 206 33445 Delray Beach FL
888-965-6696, 561-470-8905,
  • 65+1 mobile complaints
  • $31.8K claimed losses
  • $482 average
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I have paid $1300 and have recieved nothing in return just getting the run around promises to call back. My case has changed hands 3 times because there staff no longer work there. Today I was told I should get a refund since they have not sent me any info will see I have to call back tomorrow Add comment

  • May 16
  • Professional Services
  • Emeryville, California
  • Unprofessional Service
  • 3
  • 87

Omnitrace is a complete scam. They are full of lies. They took my money and never contacted me again. I emailed and called and only after letting them know I was going to complain did they contact me only to let me know nothing has happened. They then told me they would go around the back door to find my birth parents. Back Door? They did not even go in any door on my behalf. There was no follow... Read more

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  • May 11
  • Professional Services
  • Clayton, Indiana
  • Case Closing
  • 1
  • 105

I signed up for omnitrace to help me find my birth family four years ago. I was told I could contact them every 4 months and that the search could take up to 2 years. So every 4 months I would email and they would tell me that they still have found nothing. Then about a year and a half maybe two years in to the search I could not get anyone to return my emails so I called to owner of the... Read more

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  • May 06
  • Professional Services
  • False Breeder Accusation
  • 3
  • 168

In April of 2014 I hired OmniTrace to find my biological grandfather. My father had been searching for years with little information and no luck. We only had a possible name and state of origin and a photo from the 1950's. I was initially very skeptical of OmniTrace because the cost is paid upfront and naturally results are not guaranteed. The initial cost was $195. I was also told that the... Read more

Was this review helpful? 1 3

  • May 06
  • Professional Services
  • Adoption Search
  • 104

I paid this company $1400 several years ago to find my birth family. They send a correspondence every few years to say they have not found anything. Today I got a letter that they were closing my file. Ironically I paid a state service $300 less than a month ago and yesterday they gave me names and information for my biological family. Unfortunately both parents have died. They were alive when I... Read more

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  • Apr 14
  • Professional Services
  • Troy, Michigan
  • Birthparents Searching
  • 4
  • 76

I did not know what to expect - the deal was, pay them $1500 and they would look for a year or so. They did almost nothing. My own profession involves investigation. I understand how you have to follow more than one line of inquiry. Omnitrace had one trick up their sleeve - they tried it and it was a dead end. I had to flog them to get them to do anything. The "Investigator" assigned to my case... Read more

Was this review helpful? 1 0

  • Feb 01
  • Professional Services
  • Adoption Search
  • 8
  • 108

This person sent me an e-mail for in regards to an inquiry. I couldn't believe the rudeness of the e-mail. I contacted her to actually ask her why she could send someone such a rude e-mail. During the conversation she convinced me to sign up for their company. I agreed. Within 2 hour of the transaction going through my account I discovered the other's from a support group I belong to have... Read more

Was this review helpful? 0 2

  • Jan 08
  • Professional Services
  • Adoption Reunions
  • 2
  • 148

I applaud the times OmniTrace worked for those searching. For me, they did not. In 2007, I contracted their services and, as required, I instigated search status requests every few months. At one point, I received an e-mail stating the case was closed with unsuccessful results. I noted at the time that the letter said "we searched through Nassau county" but I didn't think anything of it, even... Read more

Was this review helpful? 5 1

  • Dec 30, 2013
  • Professional Services
  • Houston, Texas
  • Nutrisystem Program
  • 5
  • 99

Our family was contacted, thru Homes of St Mark, by a person claiming to be adopted son of my now-deceased sister. His adoption was supposedly "sealed". I was suspicious as to how this Lynch person could find our family name. Ater a surprise DNA cheek-swab and test, it turns out my "nephew" is not related to us. Do not trust OMNITRACE. Scam! The entire ADOPTION INDUSTRY is CORRUPT. They prey... Read more

Was this review helpful? 1 2

  • Dec 20, 2013
  • Professional Services
  • Palm Springs, California
  • Money Withdrawal
  • 2
  • 85

They took my 2,000 and no update wanted me to give them all the information. What were they getting paid for. Never updated me. Ignored my requests for updates. Sent more forms asking for more info. Told them I had none. Them the emails were returned.. No one known at that email address. Never returned my calls. I lost my child n lost my money. They take advantage of people that would... Read more

Was this review helpful? 3 0
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