3 years ago I contacted Omni trace to try to find my biological parents and listened to them when they were telling me about all their success stories. At the time I didn't think it was wrong, but when I was on the phone with them they pressured me into making a decision without talking to my wife and I went ahead and did since I had heard great things about them. Granted this was all on their website so I should have been skeptical. It cost me 1500 dollars to agree for them to find out about my biological parents.
I reached out to them 3 times during the 3 years that followed and each time it was something different about what they were supposedly doing and how hard it was to find information. Yesterday I got a letter in the mail basically saying how hard it is to find biological parents and how they couldn't find a thing out and they were not going to look anymore. The sad thing is I even had the last name to my biological mother and her age and where she was from and they still couldn't help.
I would not recommend this company to anyone and I think there are a lot better ways to go than use a company that can't get results.
This person wrote the review because of not as described at Omnitrace. Reviewer claimed that he or she lost $1500 and wants Omnitrace to offer any options to resolve the issue.
The most disappointing in user's experience was customer service, reliability and follow through. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.